Shipment Policy

Effective Date: January 6, 2025

At SnookNapo, we want to ensure that your orders arrive safely and on time. Our Shipment Policy outlines the procedures, shipping options, and delivery times that apply to all orders placed through snooknapo.com. By making a purchase on our website, you agree to the terms set out in this policy.

1. Shipping Methods and Costs

We offer a variety of shipping methods to accommodate your needs. Shipping costs are calculated at checkout based on the shipping method selected and the destination of your order.

  • Standard Shipping: Typically takes 5-7 business days for delivery within the U.S.
  • Expedited Shipping: Typically takes 2-3 business days for delivery within the U.S.
  • International Shipping: Delivery times vary depending on the destination. Additional customs duties and taxes may apply.

Shipping costs will be clearly displayed at checkout before you complete your purchase. We offer free standard shipping on orders over a certain amount (please check our website for current promotions).

2. Order Processing

Once your order is placed, we will begin processing it within 1-2 business days. You will receive an email notification when your order has been shipped, along with a tracking number to monitor the delivery status. Please note that processing times may be longer during busy periods, such as holidays or sales events.

3. Shipping to P.O. Boxes

We can ship to P.O. boxes for most orders within the U.S. If you are placing an order to a P.O. box, please ensure that the address is accurate. For international orders, we may require a physical address.

4. International Shipments

SnookNapo ships internationally to a number of countries. International orders are subject to customs clearance procedures and may take longer to arrive. International customers are responsible for any customs duties, taxes, and fees incurred during the shipping process. We recommend contacting your local customs office for more details.

Please note that shipping times for international orders are approximate and may vary depending on the destination and local postal service.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. If you have not received your tracking number, please contact us for assistance.

6. Shipping Delays

While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including weather conditions, postal service delays, or customs processing for international orders. If there is an issue with your delivery, we will work closely with our shipping partners to resolve the issue as quickly as possible.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address, or if it is not delivered after multiple attempts, we will contact you to resolve the issue. You may be required to pay for reshipping charges if the package is returned due to an error in the provided address.

8. Lost or Damaged Packages

In the event that your order is lost or damaged during shipping, please contact our customer service team within 7 days of receiving your package. We will work with the shipping carrier to investigate the issue and determine if a replacement or refund is necessary.

9. Changes to Shipping Policy

We reserve the right to update or modify this Shipment Policy at any time. If we make changes, we will update the “Effective Date” at the top of this page and provide notice on our website. Please review this policy periodically to stay informed of any updates.

10. Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact our customer service team: